Replacement remote L-visor-1

I have programmed both remotes per installation manual and they will open the garage door, but they will not close it.
I have erased and retried several times.
I have also tried your troubleshooting advice.
Please advise.

Usually this kind of “only open but not close” problem has something to do with your opener motor & related sensors.
Because our remote only sends out a trigger signal, it is up to your motor to decide whether to open or close.
To further identify the problem, you can purchase oem remotes and try if it also has the problem.

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